At Sparkle Gems Global Inc, we are committed to ensuring the quality and durability of our jewelry. Our comprehensive warranty policy is designed to provide you with peace of mind when you shop with us.
Warranty Period
All of our jewelry items come with a warranty against defects in materials and workmanship. The duration of the warranty depends on the type of jewelry you purchase:
Gold and Diamond Jewelry: Our gold and diamond jewelry items are backed by a 2-year warranty.
Silver Jewelry: Our silver jewelry is covered by a 1-year warranty.
What's Covered
Our warranty covers manufacturing defects that may arise during normal wear and use. These include issues with the setting, clasp, prongs, and other essential components. If you believe your jewelry has such a defect, please contact us promptly.
What's Not Covered
Please note that our warranty does not cover damage or defects resulting from accidents, mishandling, improper care, or normal wear and tear. Loss or damage to gemstones is also not included in our warranty coverage.
Warranty Claims
If you believe your jewelry qualifies for warranty service, please contact our customer support team. We may request you to return the item for inspection. If the issue is determined to be a manufacturing defect, we will repair or replace the item at no charge.
International Warranty
Our warranty policy is applicable to purchases made within the United States. For international orders, please contact us for specific warranty terms, as they may vary based on location and local regulations.
Transparency and Assurance
We take pride in our commitment to providing high-quality jewelry. Our warranty policy reflects our dedication to your satisfaction and peace of mind. Our customer support team is available to assist with any warranty claims or questions you may have.
The duration of our warranty reflects our confidence in the quality of our jewelry. We believe it's important for you to feel secure in your purchase and know that we stand behind our products. Your satisfaction is our priority, and we're here to assist you with any warranty-related matters.
